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FAQ

Some common questions about using YMOZ for email.

It is possible to set up a catch-all mailbox?

  • To do this, create an alias address without a name. The destination address here is the mailbox, which from now on will receive all messages sent to non-resolvable email addresses.

    @example.com

How can I add an email signature to SOGo Webmail?

  • You can add a signature to appear at the bottom of emails you compose in SOGo. You can create multiple identities and then switch identities as needed. Each identity allows you to store a name, email address, reply to address, and signature.

    • Open the preferences panel of your mailbox by clicking the gear icon (⚙) near your email address in the top left section.

    • Select “Mail” in the left navigation menu.

    • Click “IMAP ACCOUNTS” from the options at the top of the screen.

    • Click the pencil icon (🖉) to the far right of your email address.

    • Click on the identity you want to edit, or click New Identity to create a new identity.

    • Enter the desired changes.

    • When finished click “OK” at the bottom of the form.

    • Click the green floppy disk icon (💾) near the top left of the page to save your changes.

    • To return to you inbox click the green envelope icon in the upper right corner of your screen.

What characters can be used with a YMOZ email address?

  • If you plan to set up a new mailbox with YMOZ it is important that you know which characters are avilable for the handle of the mailbox.

    abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ01234567890.-_@

    Other characters may be added over time.

How to Set Up an Out-of-Office Reply in SOGo Webmail?

  • You can set up an auto-reply to emails you receive to your YMOZ account in your SOGO webmail interface. This is particularly useful if you will be away from your office for some time and wish to let people know that you are not able to reply immediately. To create an out-of-office reply on SOGo for your YMOZ address:

    • Open the preferences panel of your mailbox.

    • Select “Mail” on the navigation menu.

    • Choose “Vaction” that you see at the top of the new interface, to access the email filters settings.

    • Choose “Enable vacation auto reply”.

    • Choose your settings (fill out the form to meet your needs).

    • Save your changes, by clicking on the green floppy disk icon in the right-hand corner of the page.

How to Set Up 2FA on SOGo

  • To set up 2FA on SOGo follow these steps:

    • Make sure you have installed a 2FA app such as Google Authenticator on the device you will use as your 2FA advice. Usually this will be your mobile phone.

    • Log in to the SOGo webmail interface using your email address and email password.

    • In the upper left corner of the interface, click on the gear icon next to your email address.

    • Check the box next to “Enable two-factor authentication using Google Authenticator”.

    • Scan the QR code using your 2FA app.

    • Click the disk icon in the upper right hand corner to save your settings.

What payment methods are accepted?

  • You can pay for your mailbox with the following payment methods:

    • Credit Card

    • PayPal

    • Bank Account Transfer

    • Cryptocurrencies including Bitcoin, Bitcoin Cash, Dogecoin and Litecoin.

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